Vuurtier Digital Solutions

This Privacy Policy describes how Vuurtier Digital Solutions ("we", "us", "our") collects, uses, stores, and protects your personal information in accordance with the Protection of Personal Information Act, No. 4 of 2013 ("POPIA") and the Electronic Communications and Transactions Act, No. 25 of 2002 ("ECT Act").

We are committed to protecting your privacy and ensuring that your personal information is processed lawfully, fairly, and transparently.

1. Responsible Party

The responsible party for the processing of your personal information is:

• Name: Vuurtier Digital Solutions
• Registration Number: K2022451110
• Address: 12 Celia Street, Modelpark, Witbank, Mpumalanga 1034, South Africa
• Telephone: 064 905 3488
• Email: [email protected]
• Website: https://vuurtier.com

Our designated Information Officer is responsible for ensuring compliance with POPIA. View Information Officer Certificate.

2. What Personal Information We Collect

We may collect the following categories of personal information:

• Name and surname
• Email address
• Telephone number
• Company name (optional)
• Message content submitted through our contact form
• Technical data such as IP address, browser type, and pages visited (via server logs)

We do not collect sensitive personal information as defined by POPIA.

3. Purpose of Processing

We collect and process your personal information for the following purposes:

• To respond to your enquiries and communications
• To provide quotations, proposals, and services
• To enter into and perform contracts for the provision of digital services
• To maintain business records as required by law
• To improve the quality and security of our website and services

We will not process your personal information for any purpose other than those listed above without your prior consent.

4. Legal Basis for Processing

We process your personal information on the following lawful grounds:

• Contractual necessity: To provide services you have requested or enquired about.
• Legitimate interest: To respond to enquiries and improve our services.
• Legal obligation: To comply with applicable laws and regulations.
• Consent: Where you have given us explicit permission to process your information.

5. How We Use Your Information

We use the personal information we collect solely for the purposes described in Section 3. We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Sharing of Personal Information

We may share your personal information with:

• Service providers who assist us in operating our website and delivering services (e.g., hosting providers, email providers), who are bound by confidentiality obligations.
• Law enforcement or regulatory bodies where required by law.

Where personal information is shared with third-party operators, we ensure appropriate data processing agreements are in place as required by POPIA.

7. Retention of Personal Information

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Contact enquiries are retained for a maximum of 3 years unless a business relationship is established, in which case records are retained for 5 years after the end of the relationship.

8. Security Measures

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Cross-Border Transfers

Your personal information may be processed by service providers located outside South Africa (e.g., cloud hosting and email providers). Where such transfers occur, we ensure the recipient country or organisation provides an adequate level of protection equivalent to POPIA requirements.

10. Your Rights as a Data Subject

Under POPIA, you have the following rights:

• Right to access: Request a copy of the personal information we hold about you.
• Right to correction: Request correction of inaccurate or incomplete personal information.
• Right to deletion: Request deletion of your personal information, subject to legal retention requirements.
• Right to object: Object to the processing of your personal information in certain circumstances.
• Right to data portability: Request your personal information in a structured, commonly used format.
• Right to lodge a complaint: Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us at [email protected] or call 064 905 3488.

11. Cookies and Tracking

Our website does not currently use tracking cookies or third-party analytics services. Server logs may record technical information such as your IP address and pages visited for security and operational purposes only. This information is not used to identify you personally.

12. Information Regulator

If you believe we have not adequately addressed a privacy concern, you have the right to lodge a complaint with the Information Regulator of South Africa:

• Website: www.inforegulator.org.za
• Email: [email protected]
• Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The most current version will always be available on our website. Material changes will be communicated to known clients directly.